At Wanderlust, protecting your privacy and personal information is fundamental to how we operate. This Privacy Policy explains what information we collect when you use our services, how we use that information, and the steps we take to ensure it remains secure. We are committed to transparency and maintaining the trust you place in us when planning your European travel experiences.
We collect information that you provide directly to us when you inquire about our services, book a tour, or communicate with our team. This includes your name, contact details, travel preferences, and any specific requirements you share with us. We also collect information automatically when you visit our website, such as your browser type, device information, and how you interact with our site. This data helps us understand your needs and improve our services.
The personal information we collect serves several important purposes. Primarily, we use it to provide the travel services you request, including arranging tours, making reservations, and coordinating your European adventure. We also use your information to communicate with you about your bookings, respond to inquiries, and provide customer support throughout your journey. Additionally, we analyze usage patterns to enhance our website functionality and develop new service offerings that better meet traveller needs.
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our systems are regularly updated and monitored to ensure they meet current security standards. We limit access to your personal information to employees and partners who need it to perform their duties in providing travel services to you.
When you book a tour with us, we may need to share certain information with third parties involved in delivering your travel experience. This includes hotels, tour guides, transportation providers, and other service partners necessary to fulfill your booking. We carefully select our partners and require them to maintain appropriate data protection standards. We only share information that is necessary for them to provide their services, and we do not authorize them to use your data for any other purpose.
Your personal information is retained for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. After your tour is complete, we maintain certain records for a reasonable period to handle any follow-up inquiries, provide support for future bookings, and meet regulatory requirements. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
You have several rights regarding your personal information. You can request access to the data we hold about you, ask us to correct inaccuracies, or request deletion of your information in certain circumstances. You can also object to certain types of processing or request that we restrict how we use your data. If you wish to exercise any of these rights, please contact us, and we will respond to your request in accordance with applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through our website or by other appropriate means. We encourage you to review this policy periodically to stay informed about how we protect your information. The date of the most recent update will always be indicated at the bottom of this policy.
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that site. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites or services. We encourage you to review the privacy policy of any site you visit to understand how they collect and use your information.
If you have questions or concerns about this Privacy Policy or how we handle your personal information, we welcome your feedback. Transparency and open communication are important to us, and we are committed to addressing any concerns you may have. Your privacy is essential to maintaining the trust that allows us to help you create memorable European travel experiences.
We recognize that privacy is not just about compliance with regulations but about respecting the personal information you entrust to us. As we help you explore Europe's diverse destinations and cultures, we maintain the same level of care and attention to your data as we do to planning your journey. Your confidence in our ability to protect your privacy enables us to focus on what we do best - creating exceptional travel experiences tailored to your preferences and dreams.