These Terms and Conditions govern your use of Wanderlust services and your participation in our European tour packages. By booking a tour or using our services, you agree to be bound by these terms. We recommend reading this document carefully before making any booking commitments. These terms are designed to ensure clarity about our respective responsibilities and to protect both your interests and ours throughout your travel experience.
When you make a booking with Wanderlust, you enter into a contract with us for the provision of travel services. This contract includes the specific tour package you have selected, any additional services you have requested, and the terms outlined in this document. Your booking is confirmed once we have received your deposit payment and issued a confirmation. Until that point, availability is subject to change, and prices may be adjusted based on current market conditions.
Payment terms vary depending on the tour package selected and the time between booking and departure. Generally, we require a deposit at the time of booking, with the balance due a specified number of days before your departure date. Full payment details, including specific deadlines, will be provided in your booking confirmation. Failure to make payment by the specified deadlines may result in cancellation of your booking, and cancellation charges will apply according to our cancellation policy.
We understand that plans sometimes change, and we strive to offer reasonable cancellation and modification policies. If you need to cancel your booking, cancellation charges will apply based on how far in advance you notify us. The closer to the departure date, the higher the cancellation fee, as we incur costs and may be unable to fill your space. We strongly recommend purchasing travel insurance that covers cancellation fees, as we cannot waive these charges except in extraordinary circumstances as defined in our policy.
Modifications to your booking, such as changing tour dates or upgrading accommodations, are subject to availability and may incur additional fees. We will make every reasonable effort to accommodate your requests, but we cannot guarantee that all modifications will be possible. Any changes must be requested in writing and are subject to confirmation by our team. Additional costs resulting from modifications will be communicated to you before any changes are finalized.
Tour prices are based on costs known at the time of publication and are subject to change due to factors beyond our control, including currency fluctuations, fuel costs, taxes, and fees imposed by service providers. We reserve the right to adjust prices up to a specified number of days before departure if significant cost increases occur. However, we are committed to transparency and will always notify you of any price changes as soon as we become aware of them.
Our tour itineraries are carefully planned to provide the best possible experience, but we reserve the right to make reasonable changes when necessary. This may include alterations to accommodation, transportation methods, or activity schedules due to operational requirements, weather conditions, safety concerns, or circumstances beyond our control. While we strive to minimize disruptions, such changes are sometimes unavoidable in the travel industry, and we will always work to maintain the overall quality and character of your tour.
As a participant in our tours, you have certain responsibilities. You must ensure that you have valid travel documents, including passports and any required visas. You are responsible for meeting health requirements for your destinations and obtaining necessary vaccinations or medical clearances. You must also ensure you have appropriate travel insurance coverage. Additionally, you agree to follow reasonable instructions from tour leaders and guides, respect local customs and laws, and conduct yourself in a manner that does not negatively impact other participants or our reputation.
While we take great care in organizing tours and selecting service providers, we cannot accept liability for circumstances beyond our reasonable control. This includes but is not limited to natural disasters, political instability, strikes, acts of terrorism, or pandemic-related disruptions. We maintain appropriate insurance and work with reputable partners, but you should ensure your own travel insurance provides adequate coverage for various scenarios that may arise during international travel.
These terms are governed by the laws of the United Kingdom, and any disputes arising from your booking or participation in our tours will be subject to the jurisdiction of UK courts. We hope that any concerns can be resolved through direct communication with our team, and we encourage you to contact us promptly if any issues arise. Our goal is to ensure your satisfaction and to address any problems quickly and fairly.
We reserve the right to update these Terms and Conditions periodically to reflect changes in our operations, legal requirements, or industry standards. Any changes will be posted on our website, and we recommend reviewing these terms before each booking. By continuing to use our services after changes are made, you accept the updated terms. Your trust in Wanderlust is important to us, and we are committed to maintaining transparent, fair policies that support exceptional European travel experiences.